Q&A

You have questions ? We have the answers you're looking for.


THE SWIMSUITS


  • How do you choose your fabric?

    At PORTOKALADA, we pay particular attention to the materials that shape our collections. We believe that a more sustainable approach to fashion begins with thoughtful choices.


    All of our fabrics are sourced in Europe (France and Italy) and are certified according to the OEKO-TEX® Standard 100, one of the highest international benchmarks for textile safety. This certification guarantees that every component of the fabric has been tested and found free from substances that may be harmful to both human health and the environment.


    For our swimwear collections, the majority of our pieces are crafted using Econyl®, a 100% regenerated nylon fibre.

  • Are your swimsuits suitable for larger busts?

    Yes ! We have developped all our swimwuits with the same cutting requirements as beautiful lingerie.

    We are progressively expanding the range of sizes available on our website to suit as many body types as possible.

  • How to choose your size?

    We invite you to take your measurements by following our SIZE GUIDE. A few quick and effective steps to help you make the best choice.

    You can also email us at contact@portokalada.fr if you need any further advice!

  • Where are your swimsuits made?

    Portokalada is a French swimwear brand.

    All our swimsuits are thought out and designed in France in our Parisian studio.


    They are then produced under the sun of Portugal.


DELIVERY & RETURNS


  • What are the delivery times ?

    Once your order is confirmed, it takes 3 to 5 working days for delivery in Metropolitan France.

    For other countries, it takes 8 to 10 working days.


  • How can I return my order?

    You have 14 business days from the date of receipt of your order to request a return.


    To make an exchange, you must first return the item(s) and then place a new order on our website for the item(s) you wish to receive.


    Returns are free of charge only from mainland France, excluding sale or discounted items. If you are returning an item from another country, return shipping costs are your responsibility. Please note that only one return label is provided per order.


    To make a return, please contact us at contact@portokalada.fr, indicating your order number and the reference(s) of the item(s) you wish to return. The return address will then be provided to you.


    To be eligible for a return, items must be returned in their original condition: new, unworn, unwashed, and with the hygiene label attached. If you are returning your entire order, please also return the pouch.


    Items returned outside of these conditions will be deemed ineligible for a return. They will be sent back to you, and the shipping costs will be charged accordingly.


    Upon receipt of the returned item(s), we will inspect them and process the refund to the payment method originally used for the purchase within 14 business days.


    Please visit our DELIVERY AND RETURNS page to find out more, or see our Terms and Conditions.

  • What is your exchange policy?

    To make an exchange, you must first make a return and then reorder the desired item(s) on our website.


    Please visit our DELIVERY AND RETURNS page to find out more, or see our Terms and Conditions

  • Do you ship abroad?

    No worries, we do!


    Please visit our DELIVERY AND RETURNS page to find out more, or see our Terms and Conditions